WE IMPROVE YOUR customer engagement
Qalya is a suite of three services that address different elements of the digital CX:
Qalya Sphere, assures the technical quality
Qalya Sense, assures the quality of experience and optimises the customer journey
Qalya Stage, protects reputation and creates visibility
"Does It Work How It's Supposed To?"
"Does The Customer Actually Like It?"
"Does The Customer Perceive its real value?"
Through The Power Of...
We can complement your regular team in the real world providing that vital insight into your customers real-life experience, finding more defects and usability issues, in less time and before they can reach your end customers.
Discover Where You Are On The Clariter Quadrants
This helps to measure the improvements in the quality of your product or service based on the feedback from our campaigns.
Technical quality and user experience improve accordingly using 2 models which may seem to be unrelated, but in reality are intertwined with each other. Customer Experience relies heavily on technical quality and vice versa. This quadrant shows how we measure it.
By marketing the product or brand using real, happy customers, we’re able to focus on improving the product’s overall reputation and visibility. Whatever position our client is in, we will always ensure they are at the top, maximising their status as a Marketing Leader.
Business Performance therefore is a mix our two previous quadrants. By first improving the Digital Assurance, which is Technical Quality and Customer Experience improvement, we’re able to ‘create’ the customers who then champion the product, boosting the Digital Positioning immensely. This helps us reach the end goal of being a Digital Business Leader.
We Drive The Best Digital Customer Experience For Your Customers
See What Our Clients Are Saying
TIM has decided to invest and strongly focus on the multimedia entertainment sector through its Video, Music and Gaming platforms. For TIM it was essential to constantly improve in parallel both the technical quality of the product and the customer experience for its consumers. Thanks to Clariter and its unique combination of In-lab testing, crowd testing and quality of experience activities, for guiding us to a position of market leadership, over the last three years.
Executive Manager – Multimedia & Digital Service, Telecom Italia Mobile