qalya sense, CUT DOWN NEGATIVE EXPERIENCES

QUALITY OF EXPERIENCE AND CUSTOMER JOURNEY ASSURANCE

AN IMMERSIVE APPRoach to the complexity of the experience economy

The Customer Experience offer...

assured by Qalya Sense.

Capturing customers’ opinions, meeting their expectations and tailoring your services to their needs is challenging to most organisations today.

Customers expect a proactive approach that caters to their identity, behaviour and lifestyle choices. Qalya’s extensive knowledge of Customer Experience and Customer Journey is derived from a multidisciplinary team of CX and business processes experts, psychologists and sociologists with the contribution of crowd-sourced real users and data analysis. This is essential when carrying out research involving large numbers of real customers.

Real users are involved in multi-platform activities focussed on their behaviour, having real experiences which become authentic feedback on the quality and reputation of products and services.

THREE STEPS TO EXCEPTIONAL CUSTOMER EXPERIENCE

DESIGN & CO-CREATION

This is a service we’ve launched to satisfy and help fulfil customers’ desires. Real users express themselves in two ways: by giving feedback and by playing a leading role in designing their own solutions.

  

SOLUTION VERIFICATION

 To measure customer satisfaction in advance before the release, we carry out predictive research looking into Customer and User Experience. We measure the main pain points using globally recognised KPI’s focussed on real experiences made by crowders, then are able to predict their success rate on the market.

CX SAFEGUARD

To control the quality of current on-air products, we undertake Customer and User Experience monitoring. Measuring responses from our crowders who are reacting to their very own real life experiences, we’re able to monitor even more reactions on social and on the respective app stores, setting the tone for constant, real-time listening. 

QALYA SENSE STATS

Total numbers of participants to our Qalya Sense activities

Qalya Sense activities performed last year

%

Average NPS increase to our clients' digital services over the course of the last 2 years

London

1 - 15 Clere Street, EC2A 4UY

Rome

Via Cristoforo Colombo 112, 00154

Milan

Viale Luraghi, Arese, 20020

Lisbon

Campo Grande, 28 – 5 A/D 1700 – 093

contact

info@claritergroup.com

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