CUT DOWN NEGATIVE EXPERIENCES

THE CUSTOMER EXPERIENCE OFFERING

AN IMMERSIVE APPRoach to the complexity of the experience economy

The Customer Experience offer...

is demonstrated by Qalya Sense. This represents the range of services aimed at improving the Customer Experience.

Getting customers’ opinions, satisfying them, and tailoring your services to their needs is the most challenging obstacle in today’s market.

Customers now expect brands to take a proactive approach catering to their identity, behaviour, and lifestyle choices too. Clariter’s extensive knowledge of Customer Experience and Customer Journey  is based on the combination of a multidisciplinary team composed of CX experts, business processes, psychologists and sociologists with the contribution of Crowdsourcing and Data Analysis too. This is essential when carrying out research involving large crowd of real customers.

Crowders are involved in multi-platform activities focussed on their behaviour, having real experiences which in turn give authentic feedback about the quality and reputation of the products they’re testing out, while we’re also able to delve into Experience based reactions too.

AS SHOWN BY

THREE STEPS TO EXCEPTIONAL CUSTOMER EXPERIENCE

DESIGN & CO-CREATION

This is a service we’ve launched to satisfy and help fulfil customers’ desires. Real users express themselves in two ways: by giving feedback and by playing a leading role in designing their own solutions.

  

SOLUTION VERIFICATION

 To measure customer satisfaction in advance before the release, we carry out predictive research looking into Customer and User Experience. We measure the main pain points using globally recognised KPI’s focussed on real experiences made by crowders, then are able to predict their success rate on the market.

CX SAFEGUARD

To control the quality of current on-air products, we undertake Customer and User Experience monitoring. Measuring responses from our crowders who are reacting to their very own real life experiences, we’re able to monitor even more reactions on social and on the respective app stores, setting the tone for constant, real-time listening. 

QALYA SENSE STATS

Total numbers of participants to our Qalya Sense activities

Qalya Sense activities performed last year

%

Average NPS increase to our clients' digital services over the course of the last 2 years

London

1 - 15 Clere Street, EC2A 4UY

Rome

Via Cristoforo Colombo 112, 00154

Milan

Viale Luraghi, Arese, 20020

Lisbon

Campo Grande, 28 – 5 A/D 1700 – 093

contact

info@claritergroup.com

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