qalya sense, CUT DOWN NEGATIVE EXPERIENCES
QUALITY OF EXPERIENCE AND CUSTOMER JOURNEY ASSURANCE
AN IMMERSIVE APPRoach to the complexity of the experience economy
WE ARE A CERTIFIED TEAM
We are Assirm Certified! Assirm is the Association founded in 1991 that brings together the most important Italian Companies of Market Research, Opinion Polls and Social Research, representing over 80% of the total turnover of the sector.
As a company associated with Assirm, we are committed to the Assirm Code of Professional Ethics and the related Quality Standards, inspired by ISO 20252 industry standards.
FOUR STEPS TO EXCEPTIONAL CUSTOMER EXPERIENCE
DESIGN & CO-CREATION
This is a service we’ve launched to satisfy and help fulfil customers’ desires. Real users express themselves in two ways: by giving feedback and by playing a leading role in designing their own solutions.
SOLUTION VERIFICATION
To measure customer satisfaction in advance before the release, we carry out predictive research looking into Customer and User Experience. We measure the main pain points using globally recognised KPI’s focussed on real experiences made by crowders, then are able to predict their success rate on the market.
CX SAFEGUARD
To control the quality of current on-air products, we undertake Customer and User Experience monitoring. Measuring responses from our crowders who are reacting to their very own real life experiences, we’re able to monitor even more reactions on social and on the respective app stores, setting the tone for constant, real-time listening.
DIGITAL ACCESSIBILITY
Digital accessibility is a term related to the use of IT tools by people with disabilities and is governed by law 4/2004, updated by Legislative Decree 10 August 2018 n. 106, which introduced the concept of usability going beyond mere technical accessibility.
QALYA SENSE STATS
Total numbers of participants to our Qalya Sense activities
Qalya Sense activities performed last year
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