CUT DOWN NEGATIVE EXPERIENCES
THE CUSTOMER EXPERIENCE OFFERING
AN IMMERSIVE APPRoach to the complexity of the experience economy
AS SHOWN BY
THREE STEPS TO EXCEPTIONAL CUSTOMER EXPERIENCE
DESIGN & CO-CREATION
This is a service we’ve launched to satisfy and help fulfil customers’ desires. Real users express themselves in two ways: by giving feedback and by playing a leading role in designing their own solutions.
To measure customer satisfaction in advance before the release, we carry out predictive research looking into Customer and User Experience. We measure the main pain points using globally recognised KPI’s focussed on real experiences made by crowders, then are able to predict their success rate on the market.
To control the quality of current on-air products, we undertake Customer and User Experience monitoring. Measuring responses from our crowders who are reacting to their very own real life experiences, we’re able to monitor even more reactions on social and on the respective app stores, setting the tone for constant, real-time listening.
QALYA SENSE STATS
Total numbers of participants to our Qalya Sense activities
Qalya Sense activities performed last year