Customer-Centric Future… Without Customer Involvement? – Part III
Part III: Are you involving your customer from the get-go? This article is the third of a series of three articles. The first is published here: https://www.claritergroup.com/measuring-customer-engagement-and-customer-experience/ and the second is published here:...
Customer-Centric Future… Without Customer Involvement? – Part II
Part II: Co-design as a tool to enhance Customer Engagement and Customer Experience This article is the second of a series of three articles. The first is published here: https://www.claritergroup.com/measuring-customer-engagement-and-customer-experience/ In the last...
Customer-Centric Future… Without Customer Involvement? – Part I
Part I: Measuring Customer Engagement and Customer Experience This article is the first of a series of three articles. Nowadays, companies must supply exceptional customer experience if they want to stay competitive. So, they need to become Customer-Centric, as a...
Your test factory is in smart working?
Keep delivering your products and digital services thanks to Qalya Maintain and improve your “Customer Engagement” with Clariter. Clariter is strongly specialized in technical quality assurance services and Software Testing, making it available, through...
The agility of the crowd
Google makes about five thousand improvements a year to its search engine by continuously monitoring the behavior of its users. This summarizes, in my opinion, in a clear and effective way, the new competitive paradigm: you need to do the right thing well and quick!...
