Customer-Centric Future… Without Customer Involvement? – Part I
Part I: Measuring Customer Engagement and Customer Experience This article is the first of a series of three articles. Nowadays, companies must supply exceptional customer experience if they want to stay competitive. So, they need to become Customer-Centric, as a...
Your test factory is in smart working?
Keep delivering your products and digital services thanks to Qalya Maintain and improve your “Customer Engagement” with Clariter. Clariter is strongly specialized in technical quality assurance services and Software Testing, making it available, through...
Customer Journey
“Customer Travel is the means to understand and analyze the consumer experience, that is, the internal and subjective reaction to any direct or indirect contact of a consumer with a company” (Meyer and Schwager, Harvard Business Review). Customer Travel is...
Expected usability: the bridge between usability and user experience
In the era of the experience economy (Gartner), the idea of the prevalence of the user experience over usability and quality in use is becoming more and more insistent. We are also witnessing an inappropriate use of terminology in which the definitions of usability...
Crowdsourcing Week 2019
On 12 and 13 September, our Clariter’s Crowdsourcing Best Practice attended the yearly Crowdsourcing Week conference in San Francisco with Manuel Gambardella, Director of the Crowdsourcing Best Practice, Tommaso Lucentini, Marketing Director and Head of...
